Has ANYONE received an e-mail notice about the media limits?

[Darlene Cypser]

Admins are saying that there were e-mail notices sent to CASA members about the media limits more than six months ago. I have never received any such notices and would like to know if anyone else has.

[Jim Brennan]

Hi Darlene,

 

I think I understand the confusion.  I have noticed some glitches with Ning where I went months without getting any e-mail notifications, even when announcements were sent to the entire membership.  There have also been times when the network seems rather arbitrary about what messages it sends on.  It is entirely possible that has happened to you in this case.  That is why the admins have been going through the media and notifying members individually for the past 7 months or so when those members have media that is over the limit.

 

For the record, the original notice went out on Dec 2 of last year and a follow up was sent out on 12/9.  I still had a copy of that in my e-mail, so I have posted it below.  I also know that I have sent out at least one reminder after the first of the year, but I could not tell you the exact date.

 

The photo and video rules were also updated with the policy change on Dec 3 of last year.

 

I am glad you have posted this question though.  I am unsure how effective the Ning messaging service really is and I would be interested to know how many members did not receive these messages.

 

Jim Brennan

 

Colorado Actors Scripts And Films Free Support and Outreach for Colorado's Filmmaking Community A message to all members of Colorado Actors Scripts And Films Greetings CASA Membership This message is to remind you that as of 12/31/2010 all CASA members will be limited to 10 media items on the CASA Ning website.  As the previous message of 12/2 stated, beginning the first of the new year, administrators will need to start checking member media to make sure that all members have self-selected their content to meet that requirement. Any members over that limit will have the oldest media removed from the site to get them to a total of 10 items. Trust me when I tell you that we don't want to go through that process with over 1400 members.  We are hopeful that each of you will do your part and self-select your content. Thank you for your help and understanding.

 

[Cassandra Perkins]

I never received a notice tonight was the first one that I had received.

[Karen Hemmerle]

It came through in my email in December and tonight. Perhaps the problem is that people do not have their current email address associated with their Ning account.

[Darla Rae]

Yes I received both notices.

[Jim Brennan]

I think there may be a number of reasons something like this happens (Again, the exact reason why we have been notifying members on an individual basis when we encountered excess content).  I know that my inbox gets cluttered and I sometimes miss messages. I know that many e-mail apps have spam filters that might put a message in the spam box (happens to me once in a while), or it could be a glitch in the Ning system from time to time.  That is something I have personally encountered.

 

I will not enter into a debate about whether the messages were sent out, because I sent at least three of them myself.  While it is entirely possible that there were members who did not receive the message, all of the members I have been in contact with over the past 7 months about their content were aware of the change from the messages.  

 

While I am very interested in attempting to make a determination on how effective Ning is at e-mail notifications (so I would love to see about 1600 responses to this post), the fact remains that the new policy was put into effect on January 1, 2011.  Admins have e-mailed many members personally when we discovered they exceeded the content limit.  To this date, no member to my knowledge has had their content deleted after it was approved because of this policy change.  The only time that I am aware of that members have had their content deleted was if it was deleted out of the approval queue, accompanied by a message to the member reminding them of the new policy.  The members were instructed to re-submit after they had removed the excess content.  We have been very flexible and have worked very hard to inform and assist the membership in this process, and we continue to do so.

 

 

[Darla Rae]

Jim is right. I had the same thing happen previously like Jim.

[Jim Brennan]

I just looked at my profile, and clicked on settings, then clicked on e-mail.  If you go to that page you can select which messages you receive.  If you click on "I don't want to receive messages from..." you won't get the message.  You can also have messages from your discussions, events, etc sent to your e-mail, but choose to not receive messages generated at the site (such as the one we are discussing).  There are a variety of ways to configure which messages you receive, so it is possible that a member could receive some messages ( so that they believe they are getting all of the relevant messages) but not be getting them all.  That is not something we can control.  The members make those determinations.

[Darlene Cypser]

All interesting theories but not on point. All messages go at least one place (or should): into the inbox on Ning. They aren't there. I rarely delete anything out of there.  There are messages from 2011 and 2010 there but none related to picture policies. They should be there regardless of the e-mail forwarding settings. They aren't. Not from yesterday, not last week or 8 months ago.So if the messages were sent out then the settings on the OUTGOING messages were wrong and did not drop a copy into everyone's inbox as they should have.

So far everyone who has responded (except for Cassandra who said she had not received the earlier notice) is a member of the "inner circle" who may have known about the policy change anyway.

I'm not objecting to the policy change itself, I am objecting to the lack of notice to CASA members. Something is broken.

[Jim Brennan]

I feel it is also relevant to mention that this information has been listed under the CASA Alerts section on the main page for at least 6 months.

[Jim Brennan]

Actually there are no settings when an admin sending out a mass message.  There is no way for us to pick and choose who gets it.  The message goes out to everyone.  Whether that message is RECEIVED by an individual member has more to do with that members settings.

 

Every member has the option in their settings to receive or not receive certain messages.  When I looked at mine, some were checked and some were not.  The admins have absolutely no way to override those settings.  For example, if someone chooses to receive messages about discussions they participate in, but not receive messages that an admin sends out, we can't change that.  I do not know what the default settings are.